What is this privacy policy about?
Roombr is an online service dedicated to helping all learners/teachers/educational institutions/Enterprise to collaborate and connect more effectively with one another. The personal data you choose to provide on this site is used to help you describe yourself to other users and helps Roombr provide its services.This privacy policy is to clarify how Roombr(“Roombr”, “we”, “us”, “our”) processes your ‘personal data’ (“data”, “information”) after you have granted us the permission to use it.‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. (GDPR, Art 4., Definitions)Roombr respects your privacy, and we want you to understand how we collect, store, use, and share your personal data. The policy also illustrates your rights to access, correct, restrict and/or delete your personal data that we have on you.This Privacy Policy applies when you visit or use the Roombr websites (e.g. https://roombr.com/), websites (portals, academies, online businesses, etc.) running on Roombr application (white-labeled or otherwise), mobile applications running on Roombr mobile solution, APIs and plugins. We will call these ‘Roombr Properties’ in this document.
Data that we collect on you
Roombr properties use automated ways of collecting your data, necessary to provide the products and services offered by us.
Systems Data: Technical data about your computer or device, such as the IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types
Usage Data: Courses/classes created, live classes created, live classes and courses enrollments, attendance, revenue from the courses and classes, and data on similar areas
Cookies & Log Files:
Like most websites, Roombr uses cookies and web log files to track site usage. A cookie is a tiny data file saved on your computer to allow Roombr to recognize you as a user whenever you return to our site using the same computer and web browser. Unfortunately, if your browser settings do not allow cookies, you will not be able to use our website. Like the information that you enter during registration or in your profile, in the cookie and in the log file, data is used to customize your experience on the website.
One type of cookie, known as a “persistent” cookie, is set once you have logged into your Roombr account. The next time you visit the Roombr website, the persistent cookie will allow us to recognize you as an existing user, and thus you need not log in to use the service. To access or change any of your private information (like a credit card number), you must log in with your password even if your computer contains your persistent cookie. Additionally, if you log out of the Roombr site in any of your visits, you will be prompted to input your password to log in to your Roombr account.
Another type of cookie, called a “session” cookie, is used to identify your particular visit to the Roombr site. Session cookies expire after a short time or when you close your web browser.
Complying with the communication standards on the Internet, we automatically receive the URLs of the sites you previously surfed and moved on to while your visit to the Roombr site. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This
information is used to analyze overall trends to help us improve the Roombr service. The linkage between your IP address and your personal data is never shared with third parties without your permission or except
when required by law.How do we collect your personal data?
We collect your personal data when you:
Sign up on Roombr for the free trial access or sign up through paid mode
Provide your information to contact us
Ask for a demo
Use chat services on Roombr Properties to connect
Sign up on website pages hosted on the roombr.com domain
Log in or sign up to other Roombr Properties
Browse through pages on Roombr Properties
Upload personal data on Roombr Properties
Connect with Roombr sales, support and service teams via email, phone or using third party applications.
Comply with legal obligations necessary for doing business and business administration purposes.
Who we share your personal data with?
Roombr takes the privacy of its users very seriously. We never sell, rent, or otherwise provide your personal data to any third party or parties for marketing or monetary purposes.
To provide necessary services, we only share this information with third-party software application services that process your personal data with strict privacy constraints.
For instance, we use the services of a credit card processing company to bill our users for subscription fees. These third parties do not retain, share, or store this personal data or any part of it other than for the purpose of providing these services and are bound by strict confidentiality agreements which limit their use of such information.
We may provide aggregated data about the usage of our services to third parties necessary for running the business. We will ensure that the third parties abide by the enforced privacy laws of the geography (such as the GDPR in the European Economic Area).
We use your personal data for the following purposes:Provide relevant and useful promotional offers related to Roombr products.
Communicate periodically with you via email, calls, SMS and chat tools to respond to your queries, inform you about product updates, company newsletters, provide support and service, share product tutorials and live session information.
Send information on relevant educational webinars over email and phone
Process payments: Roombr platform subscription, paid course enrollments, and paid live class enrollments
Create reports on your courses, live classes, and other specific analytics-related activities
Communications between Users
No emails/sms you initiate through Roombr will list your email address or mobile numbers in the content or header of the message. Other communications that you initiate through the Roombr website, like a request for the teacher, will list your name as the initiator but will not include your personal contact information. Your contact information will only be shared with another user if both of you have indicated your interest in establishing contact with each other, or you share your contact information with other users in the Roombr collaboration platform.
What are your rights?
You have several rights regarding the use of your data, and it is your choice of what data you provide to us and how you want us to use your data. Having said that, Roombr needs a certain specific type of information to enable you to use the Roombr platform, and if you choose not to provide this information, Roombr will be unable to render you our services.
You may choose to provide, update, restrict and/or delete your data and account on Roombr. Many such actions are already automated in Roombr. For example, you can delete and update your live classes, your courses and course files directly from Roombr. Other actions that you want to take on your data will be executed by Roombr.
You may also choose to retrieve your personal data from Roombr. Most of the data is present in your subdomain, such as recorded videos and contact information. In specific cases, you may reach out to Roombr as mentioned below.
With the specifics of your need, you must submit your request to Roombr at support@roombr.com. Roombr will be able to serve your request in a reasonable amount of time. Please send your request using an email account that you have registered with Roombr under your name.
We may retain certain data contributed by you if it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personal data, data records with claims from multiple stakeholders, account recovery, or if required by law. All retained data will continue to be subject to the terms of the Roombr Privacy Policy that you have previously agreed to.
What is our policy on children?
Roombr discourages children (below 16 years of age in the European Economic Area, below 13 years elsewhere) from submitting their data without parental consent.
In case we detect personal data submission from children, we will inform (via email or phone) the user to get permission from their parents or legal guardians. If we do not receive a confirmation of the action required from their parents or legal guardians within 15 days, we will delete the user's personal data.
Parents or legal guardians who believe that Roombr may have collected personal data from their child under those ages can submit a request at support@roombr.com to approve or remove their child’s personal data.
Where do we store your data?
To help with business operations, most of your personal data that you provide to us is stored in the secure storage servers located in the USA/Singapore/India.
Legal disclaimer
It is possible that we may need to disclose personal data when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
Changes to this privacy policy
Roombr may update this privacy policy. In the event there are significant changes in the way we process your personal data, we will display a notice on this site. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
Contact Information
If you have any questions about the Privacy Policy, contact us at:
Virtulive Technologies Pvt. Ltd.
No 683A, 3rd Floor, 15th Cross, 2nd Phase,
JP Nagar, 100 Feet Ring Road, Near Delmia Signal,
Bangalore - 560078
+91 80 46318500
support@roombr.com
